The year 2019 at UTK - summary
Strengthening of safety on railway crossings, start of the Academy on Railway Safety, further Campaign Railway ABC trainings, but also preparations for the introduction of the 4th Railway Package - those were the most important activities at the Office of Rail Transport (Pol. Urząd Transportu Kolejowego, UTK) in 2019.
Another positive year for railways - transfer service results for 2019
In 2019 the number of transported passengers exceeded 335 million. This amounts to more than 25 million passengers more than in 2018. It also constitutes the best result since 2001. Last year as well noted the transport service of goods at the level of 236 million tonnes. This however means a fall by 5% in comparison to 2018.
Passenger rights's ombudsman 2019 results - 2/3 of cases solved positively
In 2019 the Passenger Rights' Ombudsman (Pol. Rzecznik Praw Pasażera Kolei, RPPK) received 263 applications for alternative dispute resolution (ADR) proceedings. 66% of those cases, which ended last year, led to the solution of the dispute. This number does not include cases, where such proceeding was refused or one of the sides withdrew from it. ADRs allow for solving a dispute in a much faster way than in court - in 2019 RPPK's case handling lasted 39 days on average.